Termination and Refund Policy

5.1. A customer is deemed to be in default where they fail to make an instalment payment by its agreed due date and fail to regularize the outstanding payment within any applicable grace period communicated by the Company.

5.2. Where a customer experiences a payment default within the first six (6) months of the payment plan, the Company shall, subject to availability and verification of the customer's payment records, make an alternative property allocation available to the customer.

5.3. Any alternative property offered under this clause shall be of equivalent price and size to the original property paid for, as reasonably verified by the Company. The alternative allocation shall be subject to the availability of a suitable property within the Company's estates.

5.4. The Company shall notify the customer of the proposed alternative property and the applicable allocation arrangements before the substitution is concluded.

5.5. An alternative allocation shall not entitle the customer to demand a property of a higher value or larger size without paying the applicable difference, where any such upgrade is agreed upon.

5.6. Where the proposed alternative property is unavailable, the Company shall communicate the available options to the customer and seek an appropriate resolution in accordance with these Terms and Conditions and the applicable sale agreement.

5.7. This clause shall not be interpreted as automatically cancelling the customer's payment obligation or entitling the customer to a refund unless the conditions for a refund under these Terms and Conditions are satisfied.

6.1. The Company recognizes that exceptional and unforeseen circumstances may affect a customer's ability to continue with an instalment payment plan.

6.2. Such circumstances may include, but are not limited to:

a. Involuntary loss of employment or a significant and demonstrable loss of the customer's primary source of income;

b. A serious medical emergency requiring surgery or prolonged medical treatment;

c. A life-threatening health condition that materially affects the customer's ability to continue making payments; or

d. Other exceptional circumstances beyond the customer's reasonable control, which the Company considers sufficient to justify a refund application.

6.3. A customer seeking a refund on any of the above grounds shall submit a formal written application to the Company's physical office.

6.4. The application shall state the reason for the request and shall be accompanied by relevant supporting documents where reasonably necessary. Such documents may include medical reports, evidence of involuntary job loss, or other records substantiating the circumstances relied upon.

6.5. Submission of a refund application does not automatically guarantee approval. The Company shall review the application and notify the customer of its decision in accordance with these Terms and Conditions and applicable law.

6.6. The Company shall not treat ordinary changes of mind, a preference for another investment or property, or a customer's voluntary decision to discontinue the payment plan as automatically qualifying for a refund under this exceptional-circumstances clause.

7.1. Subject to approval under Clause 6, a customer shall qualify for consideration of a refund under this clause only where the customer has paid an amount equivalent to at least fifty per cent (50%) of the total agreed purchase price of the selected property.

7.2. Where a refund is approved, the Company shall refund seventy per cent (70%) of the total amount actually paid by the customer towards the purchase price.

7.3. The remaining thirty per cent (30%) of the amount paid shall be retained by the Company as the agreed cancellation and administrative charge, subject to applicable law and any binding agreement governing the transaction.

7.4. For clarity, the refund shall be calculated on the amount actually paid by the customer, not on the full purchase price of the property.

Illustration: If a customer has paid ₦1,000,000 towards a property and is approved for a refund under this clause:

• Total amount paid: ₦1,000,000.
• Refund payable at 70%: ₦700,000.
• Amount retained at 30%: ₦300,000.

7.5. Due to the non-liquid nature of real estate asset classes, refunds will be processed within ninety (90) to one hundred and twenty (120) business days from the date of approval of the refund request.

7.6. Refunds shall be processed through the Company's designated procedure and, where practicable, returned to the verified account or payment source used by the customer.

7.7. The customer shall not be entitled to interest, investment returns, compensation for anticipated appreciation in land value, or any other financial benefit on the amount refunded.

7.8. The Company shall communicate its decision and the applicable refund calculation to the customer. The refund shall be processed within a reasonable period communicated to the customer, subject to verification, completion of necessary documentation, and applicable law.

7.9. Nothing in this clause shall exclude a refund or other remedy that the customer is legally entitled to receive under applicable law.